Why do Design Studio ads and other windows disappear?

When working in Design Studio, my ad and other windows are gone, or disappear randomly.  Why does this happen and how can I fix it?

Make sure all ad blocker plugins are disabled.  If this doesn't work, it may be due to the browser's zoom setting.

The browser zoom function is not supported for Chrome and Firefox which causes the windows to disappear. If you do not see some of the windows, try reseting your browser's zoom level to default. Here are the shortcut keys and screen shots to restore the zoom:

  • Google Chrome: [CTRL or Command] + 0

 

  • Mozilla Firefox: [CTRL or Command] + 0

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