Frequently Asked Questions

What browsers are supported for Flite?

Supported browsers for HTML5 Ads Supported Browsers Chrome Latest stable Safari Latest stable Firefox Latest stable Internet Explorer 9.0 and later iOS 4.2 and later Android 2.2 and lat...

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When tapping a Flite ad, why can't I scroll the page?

When designing new creative, please keep in mind that Flite ads "swallow" drag events for navigation within a component (i.e. swiping to advance a carousel component). Because of this, page scrolling will not...

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The "Make New Item" dialog is empty. How can I view the content?

Please allow Flite in your pop-up blocker plugin or software.

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How can I give users limited access to my Flite account?

How to set up limited access to your Flite account using Teams. You may want to give certain users in your Flite account access to only one folder, or even just one ad unit within Flite. This can be a user fr...

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Why won't my video auto-play on iOS?

Flite does not support auto-play on mobile devices within our video components, primarily due to the fact that the devices themselves do not support auto-play. So, for instance, Apple has disabled auto-play on ...

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Does Flite provide benchmarks?

We don’t currently provide benchmarks. Flite’s studio is so flexible that our clients build ad units that vary a lot in functionality and complexity. Because of this, it’s difficult for us to generate benchmark...

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Why do Design Studio ads and other windows disappear?

When working in Design Studio, my ad and other windows are gone, or disappear randomly. Why does this happen and how can I fix it? Make sure all ad blocker plugins are disabled. If this doesn't work, it may ...

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How I do view auto play video metrics?

Flite video metrics are broken out in two containers: 1. User Initiated - Requires a user interaction to begin play. 2. Auto Play - A video that plays automatically upon load of the ad. To access video ...

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How do I add new users?

User management is an Admin-only task. You must have Admin-level access to the Flite Console to be able to manage your organization's users. To add a new user: Mouse over the All Users item under the Team...

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How do I upload a Vimeo video into my Flite ad? Do I use the URL-based video component?

Yes, this is possible but each studio (Flash vs HTML5) has a different implementation. Flash Studio - This can be done via the Vimeo component. Simply enter the Vimeo clip ID found in the Vimeo URL. If you do ...

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