Frequently Asked Questions

Does Flite support animated GIFs?

The Flite Design Studio HTML5 now supports animated GIFs through the Animated GIF component. This component can be found in the Library Panel's Component list in the "Basics" section.

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Why am I seeing youtube.com/devicesupport in my video metrics?

YouTube made a change to their API around May 5 that affected aspects of Fliteā€™s metrics for the YouTube component. Specifically, their API was returning a bad value for the title and also duration of any YouTu...

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How do I upload a Vimeo video into my Flite ad? Do I use the URL-based video component?

Yes, this is possible but each studio (Flash vs HTML5) has a different implementation. Flash Studio - This can be done via the Vimeo component. Simply enter the Vimeo clip ID found in the Vimeo URL. If you do ...

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Why is my SWF not working? My SWF is looping endlessly or flashing when I upload it into Flite.

The SWF file is likely coded in AS2, which is not compatible with the Flite Flash Studio. The SWF must be coded in AS3 to work properly in the Flite Flash Studio. Tip on how to check your SWF version: There a...

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Why does my interstitial ad not close? (Two backgrounds)

There are two common options in Flite to create an interstitial/lightbox unit. 1. Multi-stage interstitial/lightbox - This method uses multiple stages to launch a interstitial/lightbox. For example, a 1x1 def...

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Why does my video look pixelated?

In order to minimize pixelation in videos, it's highly recommended to have the dimensions in the video layer the same size as the source video. Resizing the video to smaller or larger dimensions can affect the ...

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I built an ad in Flite with a video that will auto-play. Why are the number of 'auto-play's lower than the number of impressions?

For an ad built in our Design Studio HTML5, here are a few reasons for the difference in number of video auto-plays and number of impressions: iOS devices do not support auto-play, so HTML5 ad impressio...

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Do video plays on the Flite Youtube component count towards plays on Youtube.com?

Unfortunately plays from the Flite Youtube video player component do not count towards plays on Youtube.com. However, in the HTML5 Design Studio, Flite offers a component called the Webview in addition to the...

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Why is tapping the 'Close' button opening other links?

On mobile devices - usually Android - users will experience that when closing an expansion, they are redirected to a link from an element on the page that was sitting behind the expansion stage. This happens be...

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Do Flite ads work with in browsers with ad blockers?

No.

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